Refund & Return Policy
We want you running the right parts on your machine. If something isn't right, here's exactly how returns work and what they cost — no surprises after the fact.
Return Window
Returns must be requested within 30 days of delivery. If an item was backordered, your 30 days start the day it arrives, not the day you ordered.
Before You Order — Fitment
Fitment is listed on every product page. It is ultimately your responsibility to confirm the year, make, model and trim before ordering. UTV model lineups change constantly and the names are easy to mix up — if there is any doubt at all, call or email us first. We would much rather spend ten minutes on the phone than have you open a box full of parts that won't bolt on. There is no charge and no obligation for that call.
How to Start a Return
Contact us at [email protected] or 430-258-6189 with your order number and the reason for the return. Do not ship anything back before you hear from us. Once approved, you'll receive a Return Authorization (RA) number along with the return address for your specific item — return addresses vary by product line, so always use the one we give you rather than the address on the shipping label. Returns sent without an RA number, or sent to the wrong address, cannot be refunded.
Restocking Fees
Approved returns are subject to a 20% restocking fee, or the manufacturer's restocking rate if theirs is higher. Some manufacturers charge up to 35%. We will tell you the exact fee in writing before you ship anything back.
Shipping Costs on Returns
Original shipping charges are not refundable. If your order shipped free, the actual cost we paid to ship it to you will be deducted from your refund — free shipping is a discount, not a waiver of the cost.
Return shipping is your responsibility unless we shipped the wrong item or the item arrived defective.
Oversized and Freight Items
Doors, cab enclosures, roll cages, tires and wheels, bumpers and similar items ship freight or oversized, and returning them is expensive — commonly $300 to $500 or more, sometimes across multiple cartons. That cost is yours, and it is worth getting a quote before you commit to a return.
Freight returns must be insured for the full amount you paid. If the item arrives back damaged or in unsellable condition, your refund will be reduced or denied entirely. Repack it in the original packaging and photograph it before it goes out.
Manufacturer Authorization
Many of our products ship directly from the manufacturer, and their return terms apply to your order. We cannot authorize a return until the manufacturer issues a Return Goods Authorization. Some manufacturers will not accept returns at all on built-to-order, custom, or special-order items.
Non-Returnable Items
- Special order, custom, and built-to-order items
- Installed, used, drilled, cut, painted, or modified parts
- Windshields, windows, and doors with protective film removed
- Electrical components once the packaging has been opened
- Items returned without an RA number or outside the 30-day window
- Items returned damaged, incomplete, or without original packaging
Damaged or Defective Items
Inspect your shipment the day it arrives. Report any damage, shortage, or defect to [email protected] within 5 days of delivery with photos.
Freight deliveries are different and this part matters: you must inspect the cartons before you sign the driver's paperwork. Note any damage on the delivery receipt and photograph it before accepting the shipment. Once you sign a clean delivery receipt, the carrier's liability ends and a damage claim cannot be filed. This is the single most common way people get stuck with a damaged freight item.
If we shipped the wrong part or the item arrived defective, that's on us — we cover return shipping and there is no restocking fee.
Order Cancellations
Contact us immediately if you need to cancel. If the order has already been placed with the manufacturer or has shipped, standard return terms apply, including restocking and shipping deductions. Backordered items can usually be cancelled at no cost while they are still on backorder — if a wait time is running longer than you expected, call us before it ships rather than after.
Refunds
Once your return is received and inspected, we'll email you to confirm approval or denial. Approved refunds are issued to the original payment method within 15 business days of inspection.
Exchanges
The fastest route is to return the item you have and place a separate order for the correct part. Contact us first — in many cases we can get the right parts moving before the return is complete.
Questions Before You Buy
Not sure a part fits? Call 430-258-6189 or email [email protected] with your year, make and model. We've been in the off-road industry for 26 years and fitment questions are the ones we most want to hear before an order goes in.
Contact
Trailworx UTV
17968 FM 2493 Ste 3
Flint, TX 75762
Phone: 430-258-6189
Email: [email protected]
Monday–Friday, 9:00 AM – 5:00 PM CST